Welcome to the website (hereinafter "The shop").

These general conditions of use (T & Cs) apply to the use and creation of an order on the store.

You agree to abide by these general conditions of use by clicking on the box entitled "I have read and accept the general conditions of use of" on the order confirmation page.


Customer: is understood as any natural person who acts for purposes that do not fall within the scope of his commercial, industrial, artisanal or liberal activity, aged at least 18 years and having ordered at least once on the Site. The Customer has a

Customer account.

Username: is understood as the e-mail address required to identify a User on the Site to access their account.

Password: is understood as the succession of characters which the User must keep secret and allowing him, with his Username, to access his account.


User: means any person using the site or one of the services offered on it.

Identified user: means any person using the site or one of the services offered on it and having an Artisanat

Shop account.

Conditions of access and use of the Site

The Site is accessible free of charge to any User with internet access.

The User is responsible for his IT equipment as well as his internet access. All costs relating to access to the Site remain the responsibility of the User / Customer.

The User will only be able to access his account after identification using his Username and Password. The User is required to keep their Username and Password secret and must not communicate them to a third party.

TRARI Fouad will implement all means to ensure access to the Site 24 hours a day, 7 days a week, but cannot be held responsible for any problem or malfunction of the Site which would prevent any access to the Site and / or to the various services offered by will do its best to resolve any problem as soon as possible.

Account creation

The User has the option of creating an account on the site if he wishes to access and take advantage of the following services / offers:

access the "My favorites" page and / or add an article to favorites;

to order.

By creating an account, the User accepts these T & Cs and our personal data protection policy.

Access to services includes subscription to newsletters. The identified User has the possibility at any time to modify the information he wishes to receive or to unsubscribe by clicking on the link provided for this purpose located at the bottom of each of the newsletters. This link is also accessible on the Site in the "My account" section.

The creation of an account on the Site is reserved for any natural person aged at least 18 years. Each User can only create one Babouchestore account.

All the fields present in the account creation form must be completed except for the fields indicated as optional. Any failure to respond will result in the non-creation of an account. All the information provided by the User must be correct. The Customer can enter a telephone number of his choice: office and / or mobile and / or home.

When the User creates an account on the Site, he receives an account creation confirmation email the same day. reserves the right to delete any account that does not comply with these contractual conditions.


The price is expressed in Euros from Morocco, depending on the country of delivery, customs duties and import taxes, if any, are the responsibility of the recipient. These rights are beyond our control. Orders are payable in Euros, and we reserve the right to change prices at any time. However, the products will be invoiced on the basis of the prices in effect at the time the order is placed.).


The ordering process is as follows:

Choice of items and addition to cart

Validation of the contents of the basket

Identification on the site if the Customer is not already identified

Choice of delivery method

Choice of payment method and acceptance of the GTC

Payment validation

The Customer will be able to view during these different stages the details of his order and its total price and correct any errors, before confirming it to express his acceptance.

The Customer receives an order confirmation email. retains ownership of the items until full payment of the order, that is to say, receipt of the price retains ownership of the items until full payment of the order, that is to say upon receipt of the price of the order by reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order or who would present in his eyes any form of risk.

Any order implies acceptance of the prices and description of the items available for sale. undertakes to honor orders received on the website only within the limits of available stocks. In the absence of availability of one or more ordered item (s), undertakes to inform the Customer as soon as possible, and if necessary to reimburse it at the latest within 14 days following the date on which he exercised his right of withdrawal. The Customer's order will then be automatically canceled. reserves the right to verify the personal data communicated by the Customer and to adopt all the measures deemed necessary to verify that the person who placed the order is indeed the holder of the Customer account and / or the means payment methods used, in order to avoid any identity theft or fraudulent payment.


The buyer undertakes to complete the order form and to provide all the information necessary for his identification. He must also ensure that the information is accurate and complete. The fact of "clicking" on the button "validate the order" constitutes irrevocable acceptance of these general conditions of sale. The information given by the buyer when ordering is binding. In the event of an error in the wording of the contact details of the recipient of the order, the seller can not be held responsible for the impossibility in which it could be to deliver the product.


The articles and their prices are valid while stocks last. In the event of unavailability, the Customer will be informed of the date of the replenishment by email to decide whether he wants to be reimbursed.


The delivered products benefit, in accordance with the legal provisions, from a guarantee against all latent defects resulting from a defect in material, design or manufacture and rendering them unfit for their use. Any warranty is excluded in the event of misuse, neglect or poor maintenance on the part of the customer. Artisanat Shop will replace products deemed to be defective. The products sold on the website comply with the regulations in force in the European Union.


Payment for purchases is made at the Customer's choice:

• by credit card: Visa, MasterCard, Carte Bleue

• by PayPal


Excluding sales periods and loyalty offers reserved for Customers, any order placed on the site will be prepared and shipped from Casablanca, Morocco the same day, subject to payment validation. undertakes to deliver the items ordered and paid for by the Customer according to the following delivery methods and times:

Shipping costs vary according to the weight of the basket, for more info Delivery

Delivery in Spain, France and Belgium

• DHL with tracking: 48 hours from dispatch, Monday to Friday

• Fedex with tracking: 48h to 72h from shipment, Monday to Friday

• Chronopost: 8 working days from dispatch from Monday to Friday

Delivery in Europe

• Fedex with tracking: 72 hours from shipment, Monday to Friday

• Chronopost: 12 working days from dispatch from Monday to Friday

Delivery is free from 49 € of purchase (total amount of the basket appearing at the bottom of the order summary page, after deduction of any possible commercial discount, vouchers, promotional code and Artisanat-Shop gift card included) .

The Customer is required to check the condition of the items delivered.

Any anomaly concerning the items (damage, item missing from the order form, damaged or open package, broken item, etc.) must be indicated within 3 days of delivery.

Any open, incomplete package and / or any damaged item must not be accepted by the Customer. The Customer will inform of the problem encountered.

In the event of an error in the delivery address or the absence of the recipient, the delivery company will make 2 delivery attempts before the package will be returned to us, you will receive an email to notify you of the return thereof.

For the reshipment of your package, all you have to do is quickly contact our customer relations department by completing a request on


You have the right to withdraw from this contract without giving any reason within fourteen days of receipt of the product. To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an online request via For the withdrawal period to be respected, it is sufficient that you send your communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.

In case of error in size, model, defective items, or for a simple change of mind; the Customer can return the product to perform within 30 days from the date of delivery, he will be fully reimbursed for the sums paid upon receipt and verification of the return of his items and at the latest within 7 days of the date to which he has exercised his right of withdrawal.

In case of return, the customer must return the product to be exchanged at his expense and in impeccable condition at 3,rue des pyramides belvedere Casablanca - Morocco, in the event of an exchange, the reshipment of the new product and at the expense client.

At www.babouchestore.f the Customer has 30 days from the date of shipment of the items to return the items, subject to compliance with the conditions set out in the paragraphs below. This right of return within 30 days does not limit the legal rights and guarantees.


In the event of your withdrawal from this contract, we will refund all payments received from you (with the exception of additional costs arising from the fact that you have chosen, if applicable, a delivery method other than the less expensive method. standard delivery offered by us) without undue delay and, in any event, no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We may defer reimbursement until we have received the item or until you have provided proof of shipment of the item, whichever is the earlier. We will refund using the same payment method you used for the initial transaction, unless you expressly agree to a different method; in any case, this reimbursement will not incur costs for you.

No cash refund will be made for the return of one or more items paid for by promotional code or gift card. A new promo code will automatically be credited with the amount corresponding to the sum of the item.

Exchange order shipment


The exchange order will be shipped within 48 hours of returning the returned items to stock.

If the amount of the Customer's exchange order is greater than the amount of his initial order, he may pay the difference online by credit card or PayPal. The shipment of the Customer's exchange order is conditioned by the validation of this regulation.

If the amount of the Customer's exchange order is less than the amount of the initial order, www.babouchestore.f will refund the difference within 7 days of receipt of the package by our warehouse.

The Customer must keep the proof of shipment of the package that will be given to him. In the event of loss of the package, no order release, exchange or refund can be made without this proof of deposit.

The Customer has 30 working days from the date of shipment of his return package to formulate any complaint relating to his return.

No request will be accepted after this deadline.

Return of the right product

The Customer must return to us the product purchased on the site, new and unworn, for which he has exercised his right of withdrawal. If the Customer does not return the correct product Babouchestore will send him an email inviting him to collect it at his expense, within two months from the date of the email. After this period, Babouchestore will consider itself the owner and reserve the right to destroy the property. Babouchestore cannot be held responsible for this destruction.


Personal information transmitted by the user is protected in accordance with the legislation in force.

In addition, we have implemented appropriate technical security measures to prevent unauthorized or unlawful access to your information. The collection of personal data through the website is done on a secure server. We use "firewalls" on our servers. When we collect information from electronic payment cards, we use encryption using Secure Socket Layer (SSL) encryption technology. It is strongly recommended that you do not send any credit or debit card details in unencrypted electronic communications with us. But we remind you that you are responsible for protecting against unauthorized access to your password and to your computer.


The responsibility of cannot be questioned if the non-performance or the delay in the performance of one of its obligations described in these general conditions of transport and delivery results from a case force majeure or in the event of a delay justified by a serious reason.

By force majeure, we mean any unforeseeable, irresistible act or event beyond the control of the parties.



In the event of a dispute, an amicable solution will be sought before any legal recourse. All relations arising from the connection and / or use of this site are subject to Moroccan law. In the event of a dispute relating to the interpretation or execution of these presents, the Commercial Court of Grand Casablanca will have sole jurisdiction, even in the event of a warranty claim, or of multiple defendants, notwithstanding any clause to the contrary.


The site is operated by:

TRARI Fouad, Limited liability company, registered in the Casablanca Trade Register under number: 136566, whose head office is located at 3,rue des pyramides belvedere Casablanca, Morocco. You can contact us using our contact form available on our website:

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